Terms & Conditions

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Terms & Conditions For Horizon Embroidery

By accessing the Horizon Embroidery website, you agree to comply with and adhere to the following terms and conditions for using this website.

Website Disclaimers

All information and materials contained on this website, including but not limited to text, visuals, links, and the services mentioned, are provided on an “As Is” and “As Available” basis. We do not claim that everything on this website and its contents are or will be completely accurate or free from disruption, nor do we guarantee that it is 100 percent secure and error-free. By using this website, you expressly agree that your use of the Horizon Embroidery website is solely at your own risk.


Due to the customized nature of our services, it is necessary to review your artwork (embroidery digitizing or vectorization services). This review includes, but is not limited to, checking spelling, colors, print quality, and placement. You are obligated to review all designs and check for errors of any kind before proceeding with the production process. The first sew-out or vectorization test should be conducted before finalizing the digitizing or vectorization process. Please review with care. Horizon Embroidery shall not be responsible for any damages, inconsistencies, and/or inaccuracies to the garment or vectorized file. The use of national logos is also subject to license or permission from the customers. Horizon Embroidery shall not be held accountable for any misuse of any logo, vectorized, and/or digitized design.


Any and all information contained on this website is subject to change from time to time without prior notice.

Limitation of Liability

Horizon Embroidery always strives to ensure that the services provided on its website are accurate and delivered on time. However, the final responsibility lies with the customer/buyer. Horizon Embroidery will not be liable for any resulting issues, delays, or inaccuracies of any kind.

Free Order Policy

  • Users must have a business email.
  • Users have to verify their business.
  • Users must provide social proof for their business.


All digitized and vectorized artwork at Horizon Embroidery, including but not limited to designs, images, layouts, themes, text, and/or other graphics hosted, are exclusively owned by or licensed to Horizon Embroidery. Reproduction, redistribution, or selling, in part or in its entirety, is strictly prohibited.

Return, Refund, or Exchange Policy

Due to the digital nature of our products, we do not offer returns, refunds, or exchanges. However, in most cases, we offer a 7-day money-back guarantee once we evaluate and concur with your reason as valid.

Shipping or Delivery

All orders, whether vectorized or digitized files, will be electronically delivered, i.e., emailed to the customer’s provided email address and will not be physically posted to any postal address.

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